Alt for få organisationer tester løbende deres hjemmeside og intranet for brugervenlighed. Det er for dyrt. Steve Krug og Jakob Nielsen anviser en billig og effektiv metode, som du selv kan tage i brug.

There’s something wrong with our computer systems. Much of our time is filled with frustration – websites and intranets that don’t let us find the information we want, word processors that lose hours of work with a click of the mouse, remote controls that have more buttons than we could possibly need.